Common Questions 2016 Update

What are Common Questions (CQs)?

Clicklaw links to so many great resources, which can make it difficult to decide which one to read first. Clicklaw’s Common Questions are like an extended legal FAQ. They help narrow down the resources people should start with. We are currently working on reviewing and updating our 160 questions.

An example of a Common Question:

renting_rights

In the last 30 days, these 5 CQs received over 4000 views:

Some of our new or updated questions are:

  • Can I get a legal order to keep an abuser away from me? Updated: Effective December 5, 2016, the Ministry of Justice will coordinate the service of protection orders under the Family Law Act, when the order is issued without the respondent (i.e. abuser) in court. This is to ensure that someone’s (your) inability to hire a process server does not hinder service.
  • I think I was sexually harassed. What can I do? This common question directs you to information resources, as well as to the BC Human Rights Clinic that can provide help to resolve your issue.
  • What does the new Societies Act require? The new Societies Act is in force as of November 28, 2016. Pre-existing societies have a two-year transition period to come into compliance with the new act. There are numerous helpful resources and services to help you transition.
  • Is marijuana legal in BC? Not for recreational use. Possession of marijuana is a criminal offense across Canada, under the Controlled Drugs and Substances Act. This common question explains the exceptions, and has information on the Canadian government’s Task Force on Marijuana Legalization and Regulation.

Do you have an idea for a Common Question?

Do you get asked the same questions over and over again by your clients? Send your suggestions to: editor[@]clicklaw.bc.ca

Stay informed:

01_Clicklaw_30px01_Twitter_30px01_Linkedin_30px01_Website_30pxFB-f-Logo__blue_29

Share

Clicklaw Year-End Update

We ran a pop-up survey from mid-October to mid-December on the main Clicklaw website to get feedback from website (and now mobile) users like you. The survey has now closed. Thank you to everyone who participated. The draw winner was randomly selected from all entries submitted and has been contacted — congratulations! We’ll share what we’ve learned from you in the new year.

Our Clicklaw contributors have been adding and updating great resources and services to Clicklaw throughout 2015.

Here is a small window* into the activity on the site, with a resource or service featured for each month, for the sake of brevity:

*We will do our best to provide bi-monthly updates in 2016 of all newly added or modified resources and services.

 
01_LSS_NoContactIf You Have a No Contact Order Made Against You
by Legal Services Society

What is a no contact order? What are the different types?

 

TRACTemplate Letters for Tenants
by Tenancy Resource & Advocacy Centre

Experiencing a problem in your tenancy? Consider putting your concerns in writing to your letter – templates for requesting repairs, returning of deposit, response to an illegal eviction notice, loss of quiet enjoyment, bed bugs and more.


logo_nslrpThe CanLII Primer
by The National Self-Represented Litigants Project (NSRLP)

A primer designed to help self-represented litigants (SRLs) navigate CanLII in order to prepare for the presentation of their cases – in court, in chambers, or as part of a negotiation or mediation. CanLII is a free online legal service.

 

logo_cbabcDoor-to-Door Sales, Time Shares, and Contracts You Can Cancel
by The Canadian Bar Association, BC Branch (CBABC)

Some types of contracts can be cancelled in certain circumstances. This script discusses door-to-door sales, fitness club memberships and other similar contracts, and how you can cancel them.

 

logo_mediatebcSliding Scale Family Mediation
by Mediate BC Society

Families who are experiencing separation and divorce can get help finding a family mediator with fees set on a sliding scale. A family mediator can help you reach decisions about issues such as property division, child and spousal support, parenting time and guardianship without going to court.

 

logo_qmunity

Queer Directory @ QMUNITY
by QMUNITY

Talk to Information and Referral Volunteers who can help you find queer-competent services, including legal advice.

 

logo_westcoastleafJane Doe Legal Clinic
by West Coast LEAF

Free legal advice appointments in Vancouver for women survivors of violence with child welfare and family law issues. Some multilingual and accessibility support available.

 

logo_redcross

First Contact Vancouver
by Canadian Red Cross

This program provides refugee claimants with one place to access assistance on arrival through a 24-hour phone line offering services for free in 60+ languages.

 

cropped-clicklaw_logo_postit.pngProvincial Court Resources for Everyone: Family Court

Find helpful info on Family Matters you can deal with in B.C. Provincial Court – guardianship, parenting arrangements, child/spousal support, protection orders and more – here.

 

2015-10-02 16-42-35_Prepare for your trial_ Family Law in BCDiscovery – Sharing information with the other party
by Legal Services Society

Read about the court rules that govern the when, what and how of sharing information in a family law case.

 

bcgovSingle Parent Employment Initiative
by BC Ministry of Social Development & Social Innovation

This new initiative is aimed at removing barriers to employment for single parents on income and disability assistance, providing them with the training and support they need to secure long-term and sustainable employment.

 

bcgovRenting, Buying and Selling Strata
by BC Ministry of Natural Gas Development & Responsible for Housing

Learn more about renting in stratas: some stratas may restrict your ability to rent out your property. What are the legal requirements for buying and selling strata property?

Stay informed:

01_Clicklaw_30px 01_Twitter_30px 01_Linkedin_30px 01_Website_30pxFB-f-Logo__blue_29

Share

We need & want your feedback.

We’ve just launched our Clicklaw Visitor Survey to find out more about the needs of Clicklaw users!

This will be our first user survey since Clicklaw went mobile-friendly – the survey will also be available to mobile users.

clicklaw_logo
Click on the logo to visit Clicklaw now!

Visitors to clicklaw.bc.ca will be prompted by a pop-up window, which asks them to answer a short 5-question survey about their visit. Those who complete the survey will get a chance to enter a draw for a $100 Visa Gift card!

To prevent being asked to fill out the survey again on repeat visits, a cookie will be stored on the user’s computer after they have completed the survey. This cookie can be deleted or cleared by the user to view the survey again. Multiple entries will not be counted.

The draw is open to BC residents, though staff and contractors of Courthouse Libraries BC and their immediate family will not be eligible to enter.

Stay tuned for news about the survey! Subscribe to our blog on the left-hand navigation and follow us on Twitter: @Clicklaw.

Share

Common Questions 2015 Update

What are Common Questions (CQs)? Clicklaw links to so many great resources, which can make it difficult to decide which one to read first. Clicklaw’s Common Questions are like an extended legal FAQ. They help narrow down the resources people should start with. Most of our 147 questions have been reviewed and updated in the past two months.

An example of a Common Question:
CommonQuestion_Will

CQs make up 40% of the top 10 viewed pages on Clicklaw:

Some new questions that have been added are:

A question to keep your eye on: We’ve started a non-profit group and we want it to become a society

Do you have an idea for a good CQ? Are you having trouble finding the right resources for your legal problem or question? Do you get asked the same questions over and over again by your clients? Send your suggestions to: editor[@]clicklaw.bc.ca

Share

Clicklaw Wikibooks Survey 2015

We recently launched a survey to study users’ needs on Clicklaw Wikibooks, our collaboratively developed, plain language legal publications that are made available on the same open-source platform used for Wikipedia. Clicklaw Wikibooks provide information in a variety of formats, from browser-based reading, to PDF, to EPUB, or even print-on-demand, which is available to all users and is also used to print titles for CLBC‘s LawMatters program.

wiki

After selecting one of the titles on the site, users are prompted by a pop-up window, which asks them to answer a survey once they are finished browsing. At the end of their session, they are presented with a short survey about their visit, with a chance to enter a monthly draw for a $100 prepaid Visa Gift Card.

To prevent being asked to fill out the survey again on repeat visits, a cookie will be stored on the user’s computer after they have completed the survey. This cookie can be deleted or cleared by the user to view the survey again. Multiple entries will not be counted.

The contest is open to Canadian residents, though staff and contractors of Courthouse Libraries BC or Canadian Research Institute for Law and the Family will not be eligible to enter. Depending on the type of survey the user is prompted with, they may be asked to enter a follow-up survey by email for additional chances to win.

Stay tuned for news about the survey! Read JP Boyd’s blog posts about the surveys, Subscribe to our RSS feed, and follow us on Twitter: @Clicklaw.

Share

Clicklaw Website Enhancements

You may notice some improvements we’ve made to Clicklaw this week. This is part of a project that we’ve been working on over the last year to make it easier for new immigrants to find legal information and legal help, and we believe these enhancements will help all visitors to our site. Here’s a brief overview of some of the improvements you’ll see.

Clicklaw Search ResultsOn the search results page:

  • Facets now have check boxes, making it easier for you to see that you’re narrowing your search
  • Title links go to the resource details page, providing you with richer information about the resource
  • If the resource is available in other languages, they’re listed in search results
  • Quick links to the resource are at the end of each listing. They also include an icon to indicate that you’ll be leaving the Clicklaw site

Clicklaw Resource Details PageOn the resource details page:

  • Clear indication that clicking on the link will take you to an external site
  • Links to the resource in other languages are highlighted
  • “Explore Further” by topic or by organization is more prominent
  • New link to HelpMap, to connect you with in person legal services in your community

Still to come:

  • More blog articles on Clicklaw resources to keep you informed about what’s new, and what’s been updated
  • Promotion to encourage you to sign up for the Clicklaw blog to stay in touch with what’s new on Clicklaw
  • “Train the trainer” kit so you can teach others about Clicklaw, including videos providing quick tips on using Clicklaw
  • Ongoing work with our contributors to ensure Clicklaw content is complete and up to date
  • Webinars for service providers on using Clicklaw

As always, we welcome your feedback!

 

Share

Thank you to all our survey participants!

Almost 600 Clicklaw visitors participated in our survey over the last several months – thank you to everyone who took the time to send us feedback about your experience using Clicklaw. We’re in the process of analysing the results and our report will be published soon. Dozens of visitors also agreed to participate in our follow up survey, which looked at how you used the information you found through Clicklaw. People who completed this survey had the opportunity to enter their name in a draw for a Kobo Glo e-reader. Congratulations to Darlene from Victoria BC who was our lucky winner!

 

Share

Tell us about your experience using Clicklaw!

 

pop up window for blog postWe want to make sure that Clicklaw is helping you find the legal information you need. Over the next few months, when you visit our site you’ll be invited to take this very short survey after your visit to Clicklaw. We want to learn more about who’s using Clicklaw, why people are coming to our site, and whether or not you can find the legal information you need. We also want to learn more about what works well on our site, and what challenges you may have had using Clicklaw.

For those who find some useful legal information on Clicklaw, we ask if we can send you a link to a short follow up survey a few weeks after your visit. The ideal is to give you time to read and digest the legal information found through Clicklaw. We want to see if it has helped you to better understand your legal issue, and if you were able to take next steps with your legal issue. When you complete the second survey, you will be invited to enter your name in a draw for a Kobo-Glo e-reader.

The surveys are very short and take only a few moments to complete. So we would really appreciate it if you could take a moment to provide your feedback! And if you refer friends or clients to the Clicklaw website, please encourage them to do the same. We’ll report back on what we learn, and use the information we gather to make improvements to Clicklaw.

Thank you!

Share

Clicklaw Project Evaluation … and the Winner of the Clicklaw Survey Draw

From July to September 2012, over 600 Clicklaw visitors completed an online survey. For Clicklaw visitors who reported that they found some information related to their legal issue, we asked if we could send them a follow-up survey and offered them a chance to win a $100 Chapters gift card. We received over 100 entries for the draw and last month we picked the winner using a random number generator. Congrats to Tim from West Vancouver! We hope you enjoy your prize …

A word cloud generated from comments submitted by Clicklaw visitors to the website survey

Thanks to everyone who participated. We learned a great deal about visitors to our website and their thoughts about Clicklaw. We learned, for example, that:

  • 60% of survey respondents were people with a legal question
  • 15% were people assisting a friend or family member with a legal question
  • 10% were intermediaries, such as family justice counsellors, community workers, and librarians assisting a client

We asked them if they found information on Clicklaw they would use – 65% of them reported that they did.

In the follow-up survey, we also learned that:

  • respondents rated the information they found through Clicklaw as 4.3 out of 5 in terms of being helpful and 4.4 out of 5 in terms of being understandable
  • respondents provided a 4 out of 5 rating to the question: did the information you found through Clicklaw help you take next steps relating to the legal issue

Kudos to Clicklaw contributors for making quality legal information available to British Columbians!

In other positive Clicklaw news, the number of visits to the Clicklaw site continues to grow. Visits in October 2012 were close to 70% higher than October the previous year.

The findings from the surveys, together with information we gathered from Google Analytics, a survey of Clicklaw contributors, and surveys of Clicklaw training participants, are summarized in the newly published Clicklaw Project Evaluation Report. We are excited about this evaluation as it allows us to set benchmarks and to use the information gathered for planning future enhancements.

[issuu width=550 height=356 embedBackground=%23505050 backgroundColor=%23222222 documentId=121207190834-cd604f9e284d4253a8fa61e8e043372e name=clicklaw_project_evaluation_report_2012-10-19 username=courthouselibrary tag=plei unit=px v=2]

Share

Clicklaw Visitor Survey

Over the next few weeks, we’re asking Clicklaw visitors to take a very short survey after they’ve used our site. We want to learn more about who’s using Clicklaw, why people are coming to our site, and whether or not they’re finding information that relates to their legal issue.

Our survey is a little different than the traditional 4 questions that you may get when you visit a website. For Clicklaw visitors who report that they have found some information that relates to their legal issue, we ask if we can send them a follow up survey a few days after their visit. Our goal is to give visitors time to read and digest the legal information found through Clicklaw, and see if it has helped them to take next steps with their legal issue. Participants who complete the second survey will have the opportunity to have their name entered in a draw for a $100 Chapters gift card.

We’re running the survey for the next few weeks. Both the pop-up and follow-up surveys are very short and take only a few moments to complete. So we would really appreciate it if you could take a moment to fill out our survey! And if you refer clients to the Clicklaw website, please encourage them to do the same. We’ll report back at the end of the summer on what we learn!

Share