Organization of the Month | July 2017

This month, we feature Community Legal Assistance Society (CLAS), a Clicklaw contributor.

Meet Samrah

Samrah Mian is the Intake Coordinator for the Community Law Program at CLAS. Samrah acts as the first point of contact for all clients and advocates accessing the Community Law Program’s services. She listens to their stories, gleans relevant information, helps clients gather documents from various sources in order to complete a program intake, and links clients and callers to other resources and referrals when appropriate. She also plays a role in community outreach, public legal education and research, and works towards program goals surrounding residential tenancy.

Thanks for talking to me today, Samrah. Can you tell me more about what you do?

I was hired about a year ago at CLAS, in a newly created position, intended to streamline and simplify intakes with the hope that clients could quickly reach someone who would be able to help them immediately and that this would lessen the load on the rest of the program staff.

What I truly appreciate is the diversity of the work that my job involves. I’ve been given the opportunity to become involved in public engagement, conducting research and learning more about poverty law topics that interest me.

Can you tell me more about what your Community Law Program (CLP) is working on?

Besides providing direct services to hundreds of people every year, we’re involved in a number of systemic advocacy actions.

Our program is active in lobbying for changes to residential tenancy laws and procedures at the Residential Tenancy Branch (RTB). We supported the new legislative amendments that allowed tenants fleeing family violence to be able to end their fixed-term tenancies early and we actively work with the RTB to improve practices.

Outside of residential tenancy, our recent work includes a case that resulted in the repeal of discriminatory income assistance policies and we are currently challenging the validity of forced psychiatric treatments under the Canadian Charter of Rights and Freedoms. We also intervened at the Supreme Court of Canada in a human rights case that will determine whether the BC Human Rights Tribunal can deal with complaints of workplace harassment involving co-workers, customers, contractors and other non-supervisory personnel in the workplace.

Very cool to hear. What about your direct services? When should people refer to CLP?

Here’s a handy chart:

A good time to refer to CLPNot a good time to refer to CLP
Your client has received an Order of Possession from the Residential Tenancy Branch and is required to leave their homeYour client has received a Notice of Eviction from their landlord
After a co-op board meeting, your client’s membership has been terminatedYour client is receiving letters from their co-op that threaten to cancel her membership if she doesn’t comply with their terms
Your client has been served with court papers from the bank holding the mortgage in the house that they live in Your client has missed a mortgage payment
Your client has received a decision from the Workers Compensation Appeal TribunalYour client has received a decision from a WCB officer
Your client has received a decision from the Social Security Tribunal or the Employment and Assistance Appeal TribunalYour client has been told that they are not eligible for income assistance by a government branch such as the Ministry of Social Development and Social Innovation (now Social Development and Poverty Reduction)
Your client has had a human rights tribunal hearing and lost the hearingYour human rights claim has been accepted and you are seeking representation (in this case, the Human Rights Clinic would be a good referral)
Your client has received a decision from the Employment Standards TribunalYour client is being harassed by their employer and want to file a complaint with the Employment Standards Branch
Your client has received a decision from the Mental Health Review Panel or is being detained under the Adult Guardianship Act or has been issued a Certificate of Incapability under the Adult Guardianship ActYour client has been involuntarily detained under the Mental Health Act (if they have applied for a review panel hearing, they can apply to the Mental Health Law Program for representation)

Fantastic. I think that will be an excellent tool for people to have when making referrals. Anything else CLP is working on that you’re excited about?

We’re currently building self-serve website called BC Judicial Review Self-Help Guide where self-represented litigants can walk through the judicial review process and download templates that will make it easier for them to file for a review. In the past, this used to be a very long PDF but we’ve updated it to make it easier to follow. We’re also making different ‘streams’ for different legal issues. We currently have the residential tenancy and workers’ compensation streams up and we’ll be working on human rights and some other tribunals soon.

What’s the biggest misconception that people have about CLP?

One big misconception is that we can represent all clients in all types of legal matters for free!

The legal services that we provide through the Community Law Program are free of charge but, in reality, our program mandate is limited. We’ve done some work to spread awareness about this fact but we still get the occasional phone call from a client who wants our help in suing their dentist.

Our primary intake criteria is assisting low-income clients resolve their legal disputes when they have a decision from an administrative tribunal in the areas of work-related legal issues, human rights, government benefits, housing, and mental health law. In addition, we can also help individuals when their co-op membership is terminated, we can provide advice to low-income homeowners when their house is being foreclosed upon and we can help with certain situations in regards to adult guardianship.

CLAS serves the entire province of BC, and our other programs include the BC Human Rights Clinic, the Community Advocates Support Line and the Mental Health Law Program.

Thanks for clearing that up. I hope this helps spread the word, and better connects people to CLAS.

Me too. Speaking of connecting, we are holding our Working CLAS Blues fundraiser on October 26, 2017. If you’re in the lower mainland, we’d love it if you could join us for a night of music, dancing and social justice. Contact Dianne Bankay dbankay@clasbc.net for more information.

Sounds like fun. Last question–what’s something you enjoy when you aren’t working?

I volunteer at Battered Women’s Support Services Family Law Information Clinic along with a team of legal interns. I also spend time reading contemporary literature and listening to HowStuffWorks podcasts.

Stay informed with CLAS:

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June 2017 Events (Online, Vancouver, BC-wide)

Bookmark this post! It will be updated as more events are announced. You can also get frequent updates via our Twitter. Have a suggestion? Email us.

  • Tuesday, June 6 (10am-12pm): Usability Testing: A Way to Enhance Your PLEI Resources A workshop at the Law Foundation of BC offices in Vancouver. In developing a public legal education and information resource, usability testing is an excellent way to learn about how people might use your resource and to improve its ease of use and effectiveness. There are several usability testing methods, many of which are increasingly affordable even on small projects. This workshop will share the range of methods in the usability testing toolbox and when to apply each method.
  • June 7-14 (various dates): Nidus logo_niduspresents online webinars & an in-person presentation on Personal Planning

Wednesday, June 7 (11:30-12:30pm) Online Webinar: Live Demo of the Personal Planning Registry. Register Online.

Wednesday, June 14 (11:30-12:30pm) Online Webinar: Planning for Health Care & Personal Care. Register Online.

Wednesday, June 14 (1:00-2:30pm) In-Person Presentation: Planning for incapacity and end-of-life. No Registration required. At South Granville Seniors Centre, 1420 West 12th Avenue (between Granville & Hemlock) in Vancouver. Held in lounge on 3rd floor.

Wednesday, June 28 (11:30-12:30pm) Online Webinar: Planning for Financial & Legal Matters. Register Online.

  • June 13-28 (various dates): Courthouse Libraries BC presents various online webinars open to advocates and community workers:

Tuesday, June 13 (12:30pm-2:00pm): Working More Effectively with Clients Who Have Mental Health Issues.
Advocates around BC report they are increasingly providing services to clients with complex and multiple barriers. In this 1.5 hour webinar offered jointly with PovNet, Kristi Yuris and Kris Sutherland will provide practical strategies aimed at increasing each advocate’s capacity to work more effectively with clients with mental health issues. NOTE: This Webinar is now sold out. There is space in our in-person group viewings at the Vancouver (800 Smithe St) and Kamloops (455 Columbia St) library locations. Please email training@courthouselibrary.ca to register for an in-person viewing or to be added to our waitlist for the webinar.

Monday, June 19 (12:30-1:30pm): Civil Resolution Tribunal: BC’s New Online Tribunal (An Update).
The online Civil Resolution Tribunal (CRT) is resolving strata property disputes, and as of June 1, will also begin accepting small claims disputes under $5,000. In this 1 hour webinar hosted jointly with the Civil Resolution Tribunal, Shannon Salter will walk you through the CRT process including some changes specific to small claims disputes and discuss the use of CRT since inception. She’ll also answer your questions about how to help your clients using the CRT.
Register online.

Wednesday, June 21 (12:30-1:30pm): Representing Your Client at a Hearing of the Mental Health Review Board.
In this one hour webinar offered jointly with Community Legal Assistance Society (CLAS), you will hear from Diane Nielsen and another legal advocate of CLAS. This webinar will assist lawyers and advocates in representing people who are involuntarily detained under the Mental Health Act (MHA) at Mental Health Review Board (Review Panel) hearings to review their involuntary detention.
Register online.

Wednesday, June 28 (12:30-1:30pm): Clicklaw Refresher for Libraries & Community Helpers.
This one hour webinar is aimed toward community helpers and public library staff. LawMatters Coordinator Shannon McLeod and Clicklaw Coordinator Audrey Jun will be reviewing how to search Clicklaw for reliable legal information specific to BC as well as how to use Clicklaw Wikibooks and the Clicklaw Helpmap to make better referrals.
Register online.

  • Wednesday, June 21 (starting at 6:30pm): BC Freedom of Information and Privacy Association (FIPA) holds their Annual General Meeting at the YWCA Hotel in Vancouver. The AGM is your chance to hear about their work, elect BC FIPA board members, and talk about some of this year’s most important freedom of information and privacy issues. It will feature a talk by Sinziana Gutiu about the current climate for information and privacy issues in BC and what BC’s new political climate could bring. RSVP to fipa@fipa.bc.ca.

Stay informed:

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