An Online Makeover for TRAC Tenant Resource & Advisory Centre

By Andrew SakamotoTRAC Logo (blue)
Executive Director, TRAC

TRAC provides information on residential tenancy law to tenants and advocates across British Columbia. Our services include a Tenant Infoline, legal education workshops, multilingual publications and a website/social media.  We work with all levels of government, other community organizations and the general public to promote the legal protection of tenants and the availability of affordable rental housing in BC.

As a small organization with a provincial mandate, we rely on technology to help us educate communities across the province.  One way we do is by making our resources accessible through Clicklaw.

Recently, we also launched our new website!  The design is modern and clean, and our content has been organized in a way that allows users to quickly find answers to their legal questions.

Here are some of the highlights of our new site:

  • Tenant Survival Guide – One of the most popular legal publications in the province, our TSG offers a comprehensive yet plain language overview of tenants’ and landlords’ rights and responsibilities.
  • Template Letters –When issues arise during a tenancy, tenants should communicate their concerns to their landlord on paper. TRAC offers 27 template letters to use as a starting point.
  • Tenant Info Pamphlets – TRAC has created a pamphlet that covers the fundamentals of residential tenancy law, and translated it into 18 languages. For tenants whose first language is not English, this is where to look.
  • All content pages on our website can be printed as nicely formatted fact sheets. Online information is important, but so are hardcopy resources. Feel free to print and distribute our fact sheets to friends, family members, clients and landlords

Law Related ESL Lessons


Educators who work with newcomers, youth and adults have an updated resource to help teach basic concepts about the law. Law-Related ESL Lessons is a set of lesson modules on legal topics, designed for English language classes for newcomers to Canada. Developed by People’s Law School and LISTN (formerly ELSA Net), in collaboration with Courthouse Libraries BC, this resource features downloadable instructional packages at varying Canadian Language Benchmark (CLB) levels, together with assessment tools for instructors. The lesson modules include online quizzes that learners can take to assess their understanding, and online videos to support more dynamic learning.

Lesson topics include:

  • Fundamentals of the Law,
  • Consumer Law,
  • Elder Law,
  • Family Law with content on marriage, separation, divorce and family violence,
  • Working in BC including workplace bullying and harassment,
  • Paying Taxes,
  • Driving in BC,
  • Renting a Home,
  • Scams to Avoid,
  • Talking to the Police and
  • Youth and the Law

These lessons are the latest addition to the Learn & Teach section on Clicklaw Wikibooks.

The Law-Related ESL Lessons project was made possible with funding support from the Province of BC and Government of Canada.