Are you having a conflict with someone that you need help to resolve?
Unsure what to do or where to go for help?
The Mediation Advisor service can help you figure out what your options are and link you with resources to put your plan in place. Best of all, this service is available free of charge thanks to funding provided by the Law Foundation of British Columbia and Family Justice Services Division.
What is a “civil dispute”?
A civil dispute is a disagreement between any two parties outside of separation and divorce, personal injury, child protection or criminal matters. Some examples of civil disputes are workplace conflicts, landlord tenant issues, human rights, wills and estates.
If you are unsure whether your situation applies, call the Mediate BC office and we will help you identify if your matter is a civil dispute.
How can they help?
The Mediation Advisor can:
help you sort out the facts of your case,
identify the various options to resolve your dispute, and
link you to resources to put your plan into action.
The Mediation Advisor can call the person you are in conflict with and see if it is possible to resolve the issue over the phone. If further conversation about the matter is required, the Mediation Advisor can connect you with a pro bono or low cost mediator to assist with more in-depth exploration of solutions.
Other possible resources they can connect you with are lawyers to obtain legal advice, or community resources that specialize in the issue you need assistance addressing.
What if I live outside of the Lower Mainland?
The great news is that the Mediation Advisor is often able to assist people over the phone! You do not need to live in Vancouver or Victoria to access this service.
You can phone from the comfort of your home and the Mediation Advisor can assist you. This service is meant to support all residents of BC.
Where to Find Us
The Mediation Advisors are located at the Vancouver and Victoria Justice Access Centres. Phone to book an appointment at the numbers below:
Victoria Mediation Advisor
225 – 850 Burdett Ave
Victoria, BC V8W 1B4
Vancouver Mediation Advisor
290 – 800 Hornby Street
Vancouver, BC V6Z 2C5
Family and civil law issues: separation, divorce, income security, employment, housing and debt.
A range of information and services are available, designed to help you find an early and affordable solution.
If you don’t live in Vancouver, Victoria or Nanaimo, see “How Can I Get in Touch?” at the end of this post for phone numbers you can call for information.
Specific services that JACs offer:
meet with intake staff who assess your needs;
get informed about the Family Law Act, the Divorce Act, and various other civil-related legislation;
get informed about the different levels of court and related court procedures;
get a referral to a mediator (family justice counsellors and other mediation options), other dispute resolution professionals, legal services and community resources;
access Provincial and Supreme Court forms; and
get help with court forms and access computers and dedicated staff for assistance in the Self Help Resource Room (In Nanaimo, if you would like self-help assistance, book an appointment with an interviewer in advance. You can also get help with simple forms on the phone.)
Help from Partnering Agencies at some JAC locations:
Practical, accessible, and affordable choices to prevent, manage and resolve non-family civil disputes (any kind of dispute outside of: separation and divorce, personal injury, child protection or criminal matters).
Vancouver and Victoria have an onsite Mediation Advisor who can explore and help connect people to civil mediators; Nanaimo clients are referred to Victoria.
Family Duty Counsel (FDC) and Family Advice Lawyer (FAL) services (Provincial and Supreme Courts) are available for those who are seeking legal advice in relation to family matters and who do not qualify for legal representation through Legal Aid. FDC and FAL can provide advice about:
Free and confidential help for consumers. A Counsellor will review your monthly budget, including: income, expenses and debt payments, and can provide information and guidance to help you make informed, financial decisions.
APB offers a number of programs which are offered onsite at the JAC (by appointment only, see contact info at end of post):
Legal Advice Clinic – Volunteer lawyers provide 30 minute free legal advice appointments for civil and family law issues. Call for financial criteria.
Wills Clinic Program – In partnership with the federal Department of Justice and the Provincial Ministry of Justice, APB operates a Wills clinic for low-income seniors (ages 55+) and people with terminal illnesses.
Court Form Preparation Clinic (Paralegal Program) – Vancouver JAC only. In partnership with Amici Curiae; support for self-represented litigants who need assistance in preparing BC Supreme Court, BC Court of Appeal, and BC Human Rights Tribunal documents.
How can I get in touch?
The Self Help Resource Rooms are in-person ONLY (no telephone assistance).
Reception and Intake Services can be reached by phone or drop-in.
Located at the Vancouver Provincial Courthouse, #290-800 Hornby Street.
Hours are M-F, 8am-5pm, extended hours until 7pm on Wednesday by appointment, until 5:15pm on Tuesdays and Thursdays. Self-Help Resource room is open 8:30-4pm.
Call 604.660.2084 or toll-free at 1-800-663-7867 and ask to be connected to 604.660.2084. The centre serves Vancouver and the Lower Mainland. If you can’t travel to the centre, call for information.
Located at 225 – 850 Burdett Avenue.
Hours are M-F 8am-5:30pm, extended hours until 6:30 on Thursday. Self-Help Resource Room is open 9-4pm.
Call 250.356.7012 or toll-free at 1-800-663-7867 and ask to be connected to 250.356.7012. The centre serves Victoria and the surrounding south Vancouver Island and Gulf Island communities. If you can’t travel to the centre, call for information.
Located at 302 – 65 Front St.
Hours are M-F 8-5:30pm, with extended hours on Wednesday until 7pm by appointment only.
Call 250 741-5447 or 1-800-578-8511. The centre serves Nanaimo and the surrounding mid-Island communities. If you can’t travel to the centre, call for information.
Note: JACs are not able to provide support or services for criminal issues, small claims court forms and filings, and some other specific legal solutions.