Online Dispute Resolution in BC: Case Study #1

Intro | Part 1 | Part 2 | Part 3a | Part 3b


Online Dispute Resolution (ODR) is joining the legal landscape in BC, but many people–even some lawyers–are unfamiliar with its processes. We are covering the emergence and expansion of ODR in BC in a series of blog posts. (See our introduction here.)

In recent ODR-related news, the Civil Resolution Tribunal or “CRT” (which we discussed in our first post) has appointed 18 tribunal members. They will hear strata property and small claims cases, and will be able to make decisions that are binding and enforceable like court orders. You can read the press release from the CRT and BC Ministry of Justice here.

CPBC_Logo

In today’s post we focus on Consumer Protection BC’s ODR platform, a neutral online space where people can settle disputes with businesses, without going to court.

Click to view full infographic
Click to view full infographic

We created an infographic (below, right) which provides a snapshot of the process, from start to finish.

We tested the ODR tool ourselves, giving you an inside peek into the process, with screen captures to provide visual context.

Important note: the steps we took here are not exhaustive of the ways that you can resolve a dispute using ODR.

step01Create an account.  When you start a new dispute you will be asked questions regarding the nature of your complaint.

Blog_ScreenCap1

But wait, there’s more!

Conflict Resolution Week October 11-18, 2014

MediateposterMediate BC is launching BC’s first ever Conflict Resolution Week, October 11-18, 2014.

During the week of October 11-18, Mediate BC and its Roster mediators will be organizing events throughout the province to build awareness of healthy ways to resolve conflicts, including mediation.

The theme for this year is “Let’s Talk It Out”.

“Many people still believe that going to court is the default option to resolve conflicts. The truth is there are many ways to solve most conflicts outside of, or earlier in, the court system which can save you time and money,” says Mediate BC’s Executive Director Kari D. Boyle.

Check out events in your local community.

During Conflict Resolution Week, Kari Boyle, will also announce the highlights of the 2014 survey of its Roster Mediators which confirms that mediation is an effective, timely and affordable option. Join this free interactive seminar at the Vancouver Public Library (350 W Georgia Street, Vancouver) on Tuesday, October 14 from 12:00 – 1:00pm to learn more.

For questions and information contact: 1-888-713-0433 ext. 104 or training@mediatebc.com.