Tag: online dispute resolution

Online Dispute Resolution in BC – Got a strata dispute?

The broader context

Intro | Part 1 | Part 2 | Part 3a | Part 3b

The Civil Resolution Tribunal (CRT) team is looking for people to help beta-test their web-based Solution Explorer. As we mentioned in our Introduction to ODR in BC, the CRT will be an online tribunal opening in 2016. It will be accessible 24/7, and can be used by people to resolve their small claims and strata/condo disputes.

The first step in the CRT process is called the Solution Explorer, a self-help tool that helps diagnose the type of problem or dispute, provides helpful related information, self-help options and identifies a recommended next stage of the process.

Who Can Take Part?Older-couple-with-laptop

The CRT is looking specifically for a group of 8 to 10 people who are owners, tenants or occupants of a strata. Participants will be observed using the Solution Explorer to resolve real life strata disputes by CRT staff to see how it is used and how it can be made better.

What are the Requirements to Participate?

If you can attend a 30 minute appointment on either of these two dates below, look up the other requirements here on the CRT’s website, where you will find more information on how to get involved:

  • December 3, 2015 in downtown Victoria OR
  • December 7, 2015 in downtown Vancouver

To learn more about the CRT, visit their website.

Related Common Questions on Clicklaw:

Stay informed:

01_Clicklaw_30px 01_Twitter_30px 01_Linkedin_30px 01_Website_30pxFB-f-Logo__blue_29

Online Dispute Resolution in BC: Case Study #2

The broader context

Intro | Part 1 | Part 2 | Part 3a | Part 3b

Our last Online Dispute Resolution (ODR) case study showcased Consumer Protection BC’s online platform.

CPBC_Logo
Resolve your dispute with Consumer Protection BC’s online platform

We have an update: the platform will be used as an early resolution tool for select BC-licensed debt collection agencies. Their aim is to help consumers who don’t feel comfortable speaking to debt collectors over the phone, and who would rather communicate online.

Visit Consumer Protection BC’s blog page for more info on the debt collection pilot project.

Small Claims BC

We now continue with our ODR series, this time focusing on Small Claims BC.

British Columbians who have disputes where the amount is no more than $25,000 turn to Small Claims Court to find a resolution. However, on average, claims take over a year to reach a judgment.

SmallClaimsBC.ca provides British Columbians with an alternative way to settle disputes without going to court using their ODR platform. Using ODR can help save time and money, which make sense as priorities when you are disputing a smaller amount.

smallclaims3
Click to enlarge infographic

step01

New users to the platform will be asked a series of questions to create an online profile before starting their claim. If you already have an account set up as a “returning user”, you need only enter your credentials to access the dashboard.

Small_Claims_window

Enter your information to complete your online account. This creates a dashboard where your claim(s) can be accessed and managed.

Continue reading