Category: How we can improve Clicklaw

Clicklaw Project Evaluation … and the Winner of the Clicklaw Survey Draw

How we can improve Clicklaw

From July to September 2012, over 600 Clicklaw visitors completed an online survey. For Clicklaw visitors who reported that they found some information related to their legal issue, we asked if we could send them a follow-up survey and offered them a chance to win a $100 Chapters gift card. We received over 100 entries for the draw and last month we picked the winner using a random number generator. Congrats to Tim from West Vancouver! We hope you enjoy your prize …

A word cloud generated from comments submitted by Clicklaw visitors to the website survey

Thanks to everyone who participated. We learned a great deal about visitors to our website and their thoughts about Clicklaw. We learned, for example, that:

  • 60% of survey respondents were people with a legal question
  • 15% were people assisting a friend or family member with a legal question
  • 10% were intermediaries, such as family justice counsellors, community workers, and librarians assisting a client

We asked them if they found information on Clicklaw they would use – 65% of them reported that they did.

In the follow-up survey, we also learned that:

  • respondents rated the information they found through Clicklaw as 4.3 out of 5 in terms of being helpful and 4.4 out of 5 in terms of being understandable
  • respondents provided a 4 out of 5 rating to the question: did the information you found through Clicklaw help you take next steps relating to the legal issue

Kudos to Clicklaw contributors for making quality legal information available to British Columbians!

In other positive Clicklaw news, the number of visits to the Clicklaw site continues to grow. Visits in October 2012 were close to 70% higher than October the previous year.

The findings from the surveys, together with information we gathered from Google Analytics, a survey of Clicklaw contributors, and surveys of Clicklaw training participants, are summarized in the newly published Clicklaw Project Evaluation Report. We are excited about this evaluation as it allows us to set benchmarks and to use the information gathered for planning future enhancements.

[issuu width=550 height=356 embedBackground=%23505050 backgroundColor=%23222222 documentId=121207190834-cd604f9e284d4253a8fa61e8e043372e name=clicklaw_project_evaluation_report_2012-10-19 username=courthouselibrary tag=plei unit=px v=2]

Clicklaw Visitor Survey

How we can improve Clicklaw

Over the next few weeks, we’re asking Clicklaw visitors to take a very short survey after they’ve used our site. We want to learn more about who’s using Clicklaw, why people are coming to our site, and whether or not they’re finding information that relates to their legal issue.

Our survey is a little different than the traditional 4 questions that you may get when you visit a website. For Clicklaw visitors who report that they have found some information that relates to their legal issue, we ask if we can send them a follow up survey a few days after their visit. Our goal is to give visitors time to read and digest the legal information found through Clicklaw, and see if it has helped them to take next steps with their legal issue. Participants who complete the second survey will have the opportunity to have their name entered in a draw for a $100 Chapters gift card.

We’re running the survey for the next few weeks. Both the pop-up and follow-up surveys are very short and take only a few moments to complete. So we would really appreciate it if you could take a moment to fill out our survey! And if you refer clients to the Clicklaw website, please encourage them to do the same. We’ll report back at the end of the summer on what we learn!