Covid-19 Updates: Services and Online Resources

March 24, 2020 – 06:00 PM PDT: We are no longer updating this blog post. Please visit Covid-19 Resources for British Columbians on the Clicklaw Wikibooks for regularly updated information.

Bookmark this post! It will be updated as more changes and new resources are announced. You can also get frequent updates via our Twitter. Have a suggestion? Email us.

Here, we are providing a temporary space where intermediaries can find useful information for their community in British Columbia such as:

As many organizations and government agencies are still working on planning their responses and transitioning their workforce, we are updating this post regularly.

Last updated: March 23, 2020 – 10:30 AM PDT

Hotline Numbers & Online Resources


  • BC Centre for Disease Control: Covid-19 Resources (BC CDC)
    • Information about COVID-19, how to protect yourself, your family and your community and what to do if you suspect you have the virus. Includes translated content (PDF and videos).
    • BC COVID-19 Symptom Self-Assessment Tool: use this online tool first to help determine whether you may need further assessment or testing for COVID-19.
    • If you are unsure about what to do or have medical concerns or questions, contact HealthLinkBC (call 8-1-1) at any time or speak with your health care provider. 8-1-1 has translation services available.
  • COVID-19 Provincial Support and Information (BC)
    • Includes links to information about work for employees and employers
    • For non-health related information and services such as childcare, travel advisories, school closures and more, call 1-888-COVID19 (toll-free) or 604-412-0957 (7:30am-8pm PST). Translation services available. Text: 604-630-0300. Standard message and data rates may apply.
  • BC COVID-19 response update (March 18)
    • Employers must excuse workers for sickness without requiring a doctor’s note
    • The BC government will make changes to the Employment Standards Act to protect workers and prevent layoffs.
  • Medical Services Plan (MSP) for BC residents
    • MSP coverage wait periods waived for people moving back to BC from COVID-19 impacted areas. Some temporary coverage available for British Columbians who are out of the province and unable to return.
  • WorkSafeBC: Covid-19 and the workplace
    • Recommendations for some key workplace issues related to COVID-19, including rights to refuse work, workplace protections, and compensation.


Community-Focused Resources

Click on the links for the original service changes announcement and more details.

  • Access Pro Bono BC: Moving nearly all of services from in-person delivery to telephone and online delivery. Shutting down the court-based Civil Chambers Program on a temporary basis while in the process of shifting resources to telephone and online service delivery.
  • Courthouse Libraries BC: All 29 locations are closed. For assistance with finding legal information, members of the public can email or leave a voice message: 1-800-665-2570 (toll-free) or 604-660-2841.
  • Legal Aid BC: Taking applications for legal aid over the phone only, not accepting in-person applications. Call the Provincial Call Centre (604-408-2172 or 1-866-577-2525) or the local agent in your community.
  • People’s Law School: Offices are closed. Public legal education classes are postponed. For assistance, call 604-331-5400 or email
  • Justice Education Society: If you have legal info questions, please Ask JES. Volunteers are available live M-F 11-2 via text or phone to 855-875-8867, or web chat
  • Justice Access Centres & Family Justice Centres:
    • In-person services are discontinued temporarily, including the Self-help Resource Rooms and services provided by justice partners located in the Justice Access Centres. Services will continue through telephone and other virtual service options until further notice. In locations or circumstances where services are required prior to or as part of a family court process (e.g Rule 5 or Victoria Early Resolution and Case Management Prototype), services will continue to be available through the use of technology. All callers to local centres will be advised of the service options available to them.
    • Clients with appointments already scheduled with Family Justice Counsellors or Child Support Officers will be contacted directly by our local offices to discuss options for how that appointment can proceed.

PovNet maintains a list of programs and services that may have changed or are temporarily closed, including poverty law advocates. See their Covid-19 Service Changes.

BC Courts & Tribunals

Click on the links for the original service changes announcement and more details, including notices.

Stay informed:


Clicklaw Monthly Roundup: February 2020

We share with you a monthly roundup of changes to Clicklaw’s collection. Here is a summary of updates done in February 2020.

Solve Problems

Credit Reports
by People’s Law School

Updated. Practical, step-by-step information on credit reports. Topics include ordering your credit report, who has access to your credit report, fixing a mistake on your credit report, improving your credit score, and taking charge of your credit report.

People's Law School logo

When I’m 64: Services for Older Adults
by People’s Law School

Updated. This booklet explains the services available to help older adults make informed decisions and lead a healthy life as they age. It covers health care, housing, transportation and recreation services.

Criminal Cases
by Provincial Court of British Columbia

Updated to reflect recent amendments to the Criminal Code of Canada. Includes fact sheets on basic criminal procedure and sentencing.

Logo of British Columbia Provincial Court


Find an Advocate
by PovNet

The new website retains their online tool, “Find an Advocate”. It helps people who need assistance from a legal advocate to find one that is nearest to them or one that serves people provincially.

PovNet logo

Stay informed: