Common Questions 2015 Update

How we can improve Clicklaw, New on Clicklaw

What are Common Questions (CQs)? Clicklaw links to so many great resources, which can make it difficult to decide which one to read first. Clicklaw’s Common Questions are like an extended legal FAQ. They help narrow down the resources people should start with. Most of our 147 questions have been reviewed and updated in the past two months.

An example of a Common Question:
CommonQuestion_Will

CQs make up 40% of the top 10 viewed pages on Clicklaw:

Some new questions that have been added are:

A question to keep your eye on: We’ve started a non-profit group and we want it to become a society

Do you have an idea for a good CQ? Are you having trouble finding the right resources for your legal problem or question? Do you get asked the same questions over and over again by your clients? Send your suggestions to: editor[@]clicklaw.bc.ca

Online Dispute Resolution in BC: Case Study #1

The broader context

Intro | Part 1 | Part 2 | Part 3a | Part 3b

Online Dispute Resolution (ODR) is joining the legal landscape in BC, but many people–even some lawyers–are unfamiliar with its processes. We are covering the emergence and expansion of ODR in BC in a series of blog posts. (See our introduction here.)

In recent ODR-related news, the Civil Resolution Tribunal or “CRT” (which we discussed in our first post) has appointed 18 tribunal members. They will hear strata property and small claims cases, and will be able to make decisions that are binding and enforceable like court orders. You can read the press release from the CRT and BC Ministry of Justice here.

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In today’s post we focus on Consumer Protection BC’s ODR platform, a neutral online space where people can settle disputes with businesses, without going to court.

Click to view full infographic
Click to view full infographic

We created an infographic (below, right) which provides a snapshot of the process, from start to finish.

We tested the ODR tool ourselves, giving you an inside peek into the process, with screen captures to provide visual context.

Important note: the steps we took here are not exhaustive of the ways that you can resolve a dispute using ODR.

step01Create an account.  When you start a new dispute you will be asked questions regarding the nature of your complaint.

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But wait, there’s more!