Justice Access Centres (JACs) – Vancouver, Victoria, Nanaimo

What can JACs help you with?

Family and civil law issues: separation, divorce, income security, employment, housing and debt.

A range of information and services are available, designed to help you find an early and affordable solution.

If you don’t live in Vancouver, Victoria or Nanaimo, see “How Can I Get in Touch?” at the end of this post for phone numbers you can call for information.

Specific services that JACs offer:

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Get help with and information about court forms, civil legislation, court procedures, mediation, and more.

You can:

  • meet with intake staff who assess your needs;
  • get informed about the Family Law Act, the Divorce Act, and various other civil-related legislation;
  • get informed about the different levels of court and related court procedures;
  • get a referral to a mediator (family justice counsellors and other mediation options), other dispute resolution professionals, legal services and community resources;
  • access Provincial and Supreme Court forms; and
  • get help with court forms and access computers and dedicated staff for assistance in the Self Help Resource Room (In Nanaimo, if you would like self-help assistance, book an appointment with an interviewer in advance. You can also get help with simple forms on the phone.)

Help from Partnering Agencies at some JAC locations:

01_Clicklaw_30pxMediate BC Society:

Practical, accessible, and affordable choices to prevent, manage and resolve non-family civil disputes (any kind of dispute outside of: separation and divorce, personal injury, child protection or criminal matters).

Vancouver and Victoria have an onsite Mediation Advisor who can explore and help connect people to civil mediators; Nanaimo clients are referred to Victoria.

01_Clicklaw_30pxLegal Services Society:

Family Duty Counsel (FDC) and Family Advice Lawyer (FAL) services (Provincial and Supreme Courts) are available for those who are seeking legal advice in relation to family matters and who do not qualify for legal representation through Legal Aid. FDC and FAL can provide advice about:

  • parenting time or contact / access;
  • guardianship / custody, parenting responsibilities;
  • child support;
  • applications, variations of child support, enforcement;
  • tentative settlement agreements;
  • court procedures; and
  • property (limited advice).

Note: FDC/FAL will not take on your whole case or represent you at a trial.

Aboriginal Community Legal Worker services are available in Nanaimo.

01_Clicklaw_30pxFamily Maintenance Enforcement Program (FMEP):

FMEP is a BC Ministry of Justice service that helps families and children entitled to spousal support or child support under a maintenance order or agreement.

The Vancouver JAC has an onsite outreach worker to help with the process, and provides information about enrolment, enforcement or changing an order.

Vancouver and Nanaimo JACs only.
01_Clicklaw_30pxCredit Counselling Society:

Free and confidential help for consumers. A Counsellor will review your monthly budget, including: income, expenses and debt payments, and can provide information and guidance to help you make informed, financial decisions.

Vancouver JAC only.

01_Clicklaw_30pxAccess Pro Bono (APB):

APB offers a number of programs which are offered onsite at the JAC (by appointment only, see contact info at end of post):

  • Legal Advice Clinic – Volunteer lawyers provide 30 minute free legal advice appointments for civil and family law issues. Call for financial criteria.
  • Wills Clinic Program – In partnership with the federal Department of Justice and the Provincial Ministry of Justice, APB operates a Wills clinic for low-income seniors (ages 55+) and people with terminal illnesses.
  • Court Form Preparation Clinic (Paralegal Program) – Vancouver JAC only. In partnership with Amici Curiae; support for self-represented litigants who need assistance in preparing BC Supreme Court, BC Court of Appeal, and BC Human Rights Tribunal documents.

How can I get in touch?

  • The Self Help Resource Rooms are in-person ONLY (no telephone assistance).
  • Reception and Intake Services can be reached by phone or drop-in.
jac_vancouverVancouver JAC

Located at the Vancouver Provincial Courthouse, #290-800 Hornby Street.

Hours are M-F, 8am-5pm, extended hours until 7pm on Wednesday by appointment, until 5:15pm on Tuesdays and Thursdays. Self-Help Resource room is open 8:30-4pm.

Call 604.660.2084 or toll-free at 1-800-663-7867 and ask to be connected to 604.660.2084. The centre serves Vancouver and the Lower Mainland. If you can’t travel to the centre, call for information.

jac_victoriaVictoria JAC

Located at 225 – 850 Burdett Avenue.

Hours are M-F 8am-5:30pm, extended hours until 6:30 on Thursday. Self-Help Resource Room is open 9-4pm.

Call 250.356.7012 or toll-free at 1-800-663-7867 and ask to be connected to 250.356.7012. The centre serves Victoria and the surrounding south Vancouver Island and Gulf Island communities. If you can’t travel to the centre, call for information.

jac_nanaimoNanaimo JAC

Located at 302 – 65 Front St.

Hours are M-F 8-5:30pm, with extended hours on Wednesday until 7pm by appointment only.

Call 250 741-5447 or 1-800-578-8511. The centre serves Nanaimo and the surrounding mid-Island communities. If you can’t travel to the centre, call for information.

Note: JACs are not able to provide support or services for criminal issues, small claims court forms and filings, and some other specific legal solutions.

Get informed with JACs:

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Image credit to Freepik.com

2016 Bi-monthly Update Series: January-February

In our 2015 year-end update, we promised to provide bimonthly updates to new resources and services added to Clicklaw in those two months. Here is a selection from the 150+ changes in January and February:

Jan-Feb | Mar-Apr | May-Jun | Jul-Aug | Sep-Oct | Nov-Dec


 

New Societies Act: Impact on Pre-existing Societies
by BC Registry Services

The Societies Act is new legislation that will come into effect on November 28, 2016. It governs how societies (not-for-profit corporations) are created and run in B.C. Read about the new Act’s impact on pre-existing societies. We’ll keep you updated via our related Common Question and will post here about upcoming training opportunities for you — subscribe to our blog on the left column if you haven’t already!

 

Legal Support Services Program
by Family Services of Greater Victoria (formerly BC Families in Transition)

This advocacy program assists unrepresented people in Family or Supreme Court in Greater Victoria and provides family law information to low-income people, on: separation and divorce, child and spousal support guidelines, family property and debt.

 

Court Form Preparation Clinics at the Vancouver JAC and at Atira
by Law Courts Center and Atira

Get help with BC Supreme Court, BC Court of Appeal, BC Human Rights Tribunal court forms. These clinics are run by volunteer paralegals with the supervision of duty counsel (a lawyer). The clinic can help with: Supreme Court of BC civil court pleadings, civil court forms relating to employment, foreclosures and residential tenancy matters, Supreme Court of BC family court forms, Court of Appeal family law pleadings and organizing appeal books, and BC Human Rights Tribunal forms.

 

Being an Executor
by People’s Law School

This publication is for people who have been appointed as executor in a will. It covers the steps involved in British Columbia in dealing with an estate after a person dies, including the procedure to probate the will. Updated to reflect the Wills, Estates & Succession Act, which became law in 2014.

 

Protection Orders – Questions and Answers
by BC Ministry of Justice

You may be more familiar with the term “restraining orders”. In BC, the proper term is “protection orders”, which can be either peace bonds or family law protection orders under the Family Law Act. Read more about what a protection order is, when you should get one, how it will protect you, and who you can speak with to get more information about how to apply for one.

 

NCCABC Native Courtworkers
by Native Courtworker and Counselling Association of British Columbia

The purpose of the Native Courtworker program is to help aboriginal people involved in the criminal justice system obtain fair, just, equitable and culturally sensitive treatment. The program can provide the aboriginal accused with appropriate referral to legal, social, education, employment, medical and other resources, liaise between the accused and criminal justice personnel, and much more. The HelpMap service listing has been updated with new location and contact information and is managed directly by NCCABC.

 

Termination under the BC Employment Standards Act
by CBA BC Branch

If your job ends or terminates – whether you quit or you are fired or laid off – you want to be aware of your rights under the law. This script describes your rights under the Employment Standards Act, which sets out some minimum protections for workers in BC.

 

CLAS Services: BC Human Rights Clinic, Community Law Program, Mental Health Law Program
by Community Legal Assistance Society (CLAS)

CLAS programs have been clarified:

  • Human Rights Clinic: exploring settlement, and representation before the BC Human Rights Tribunal.
  • Mental Health Law program: legal advice and representation to people who have been involuntarily detained under the Mental Health Act or require representation at a Mental Health Review Board hearing.
  • Community Law Program: 
    • Worker’s Rights – appeals or reviews of SST decision about EI benefits, reconsideration or court review of lost WCAT appeal decision, reconsideration or court review of lost EST appeal decision.
    • Human Rights – information about filing a federal human rights complaint with the Canadian Human Rights Tribunal or the Canadian Transportation Agency, court review of decision from the BC Human Rights Tribunal, Canadian Human Rights Tribunal, or the Canadian Transportation Agency.
    • Income Security – court review of lost Employment and Assistance Appeal Tribunal decision, appeal or reviews of SST decision about government pension benefits (CPP, CPP disability, OAS).
    • Housing Security – court review of lost RTB hearing, advice on Order of Possession, advice on co-op evictions, tenant or low-income homeowners facing foreclosure.
    • Mental Health – court review of a Mental Health Review Panel decision under MHA, court review of decision from the Review Board under the Criminal Code, or challenge of certificate of incapability making the PGT statutory property guardian.

Contact CLAS at 604.685.3425 or 1.888.685.6222 more more info. Have your papers ready. Note that CLAS services are for low-income clients; they will refer you to other services if they cannot represent you.


Notice – BC Government URLs

You may have noticed that some of the links to websites hosted by the BC Government may be broken as they restructure. We are working on fixing that and will keep you updated.

Stay informed:

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