Tag: survey

User Survey 2019

New on Clicklaw, The broader context

We recently launched a survey to study users’ needs on Clicklaw and Clicklaw Wikibooks.

We are asking our users about what legal information they’re looking for and how Clicklaw or Clicklaw Wikibooks is helping them find it. We would like to learn more about what we could do to improve their experience.

Users that answer the survey may enter a draw for a $100 Chapters Indigo Gift Card.

Visit the websites to see the surveys in action: Clicklaw and Clicklaw Wikibooks. If you’re helping clients using any of the websites, please encourage them to participate.

Stay tuned for more news. Winners will be announced on the Clicklaw blog.

Stay informed:

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2017 Clicklaw & Wikibooks Survey Results

Get help using Clicklaw

The 2017 Clicklaw and Clicklaw Wikibooks website user surveys ran for two months, from late October to late December. Here are some highlights from the survey results:

What stayed constant

  • Demographics – the majority (over 55%) are still people with legal questions, then those who are assisting others.
  • The reasons for visiting – to find legal information, then to find a person who can help.

Highlights for Clicklaw

  • Over a quarter of all respondents to the survey identified as Self-Represented Litigants (SRLs) or were helping a SRL.
  • In hindsight, did Clicklaw increase users’ legal understanding and help them move forward to solutions? Yes, increasingly so. We saw:
    • 13% increase in those who strongly agreed that the information increased their understanding of a legal question or issue, and
    • 5% increase in those who strongly agreed or agreed that the information helped them take next steps.
  • There was a 10% increase in those who strongly agreed or agreed that they were able to find the information quickly and easily.

Highlights for Clicklaw Wikibooks

  • Did people find the info they were looking for in a Wikibook? Increasingly, yes. 4% more people strongly agreed or agreed, and those who disagreed or strongly agreed dropped from almost 19% in 2015, to less than 6% in 2017 – a more than 13% drop.
  • Was Clicklaw Wikibooks easy to use? Overwhelmingly, yes. 78% agree or strongly agree that the website was easy to use – a 7% increase since 2015. Fewer than 2% of users disagreed or strongly disagreed that the site was easy to use – an improvement from the almost 12% of users in 2015 who found the site hard to use.
  • Over 71% agreed or strongly agreed that Clicklaw Wikibooks helped them take next steps.

Comments from Users

There were also some great comments from users. We are promoting these through our social media channels, and I am sharing some of them here:

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