Free Webinar Training: Strata Property Disputes & the Civil Resolution Tribunal

crt_poster2016aug
Cross-posted from the LawMatters Blog.

As of July 2016, most strata property disputes must be resolved using the new online Civil Resolution Tribunal (CRT). Join us for a free webinar for community workers, advocates and public librarians:

Register: Civil Resolution Tribunal Intake Process
Presented by CRT Chair, Shannon Salter
September 8, 12:30-1:30pm PDT

The online Civil Resolution Tribunal (CRT) is up and running to resolve strata (condominium) property disputes. This session will show you how to use the CRT’s online information and application systems, and answer some common questions about how to help your clients use the CRT. The webinar will be recorded and made available after the presentation to help users navigate this fantastic tool.

Overview

The CRT’s goal is to improve access to justice by using technology to provide accessible and affordable dispute resolution services. As a first step, the CRT’s Solution Explorer software application provides free legal information and self-help tools. You can access the Solution Explorer here. These tools help to diagnose problems and resolve them through information, videos, and template letters that are directly relevant to the dispute.

Accessible 24/7 from computers and smartphones, the Solution Explorer helps people resolve their disputes without having to go to court or use the CRT process.

If people cannot resolve a dispute themselves using these tools, they can begin a CRT claim from within the Solution Explorer. The CRT then issues a notice package, which the applicant serves on the other parties to the dispute. The claim goes through a facilitation phase, where a dispute resolution expert works with the parties to achieve an agreement between the parties. If this is not possible, an expert, independent tribunal member will make a binding decision after a hearing. This CRT decision is enforceable as a court order.

Check out our previous CRT webinar for a refresher on the Solution Explorer!

Stay informed:

01_Clicklaw_30px 01_Twitter_30px 01_Linkedin_30px 01_Website_30pxFB-f-Logo__blue_29

Share

Civil Resolution Tribunal accepting early strata intake July 13th

Need a refresher on Online Dispute Resolution? Check out the introduction to our ODR series here.civil-tribunal-act-logo-large

The following entry is a cross-post from the Civil Resolution Tribunal website.

By Shannon Salter
Chair of the CRT


We’re happy to let you know that on July 13, 2016, we’ll begin accepting strata claims for early intake.

By starting early intake, we’ll have a chance to test our process to make sure it works as well as possible for the public once we’re fully open. It will also allow us to provide a little help for people with ongoing strata disputes who are eager to take their first steps toward a resolution.

We’ve taken a lot of steps to prepare for early strata intake this summer. The Civil Resolution Tribunal Act strata provisions and the related amendments will be in force on July 13, 2016. The CRT’s fees have been set and the CRT’s rules are being finalized.

On July 13, 2016, we’ll have detailed information on the website telling you how to start the CRT process. Basically, it’ll work like this:

  1. You’ll start with the Solution Explorer, to learn more about your dispute and how to resolve it without needing to start a CRT claim.
  2. If you can’t resolve your dispute using the support from the Solution Explorer, you’ll have the option to start a CRT claim from the Dispute Summary screen in the Solution Explorer.
  3. You’ll use our Application Checklist to make sure you have all the information you need to complete your online Application for Dispute Resolution.
  4. You’ll complete and file your Application for Dispute Resolution online. Paper forms are not available for the early intake process, but you are welcome to have a trusted friend or family member help you fill in the online form.
  5. You’ll have to pay the application fee, or apply for a fee waiver if you have low income. You can pay the fee or apply for a fee waiver online as part of the application process. Here’s more about the CRT’s fees.
  6. We’ll provide you with a Dispute Notice to give the other parties in the dispute. We’ll let you know how to do that, as well as next steps.

Please remember that the CRT is not completely implemented yet. We are not yet fully staffed, and the technology is not completely built. We’ll use this time to test and improve our online intake processes for strata. Although we’ll start accepting applications for strata dispute resolution, we won’t be ready to resolve disputes right away. That will happen once we’re fully open to accept and resolve strata disputes in the fall.

You may have to wait several months for your dispute to move to the facilitation phase. We’re still getting ready for the large number of strata disputes we expect to see once we’re fully open. We’ll need everyone’s patience as we learn and improve on the job.

Here’s a reminder of some of the benefits and limitations of using the CRT’s early intake process for your strata dispute.

Benefits of CRT early intake for your strata dispute:

  • It can pause the limitation period. Many strata claims have a 2 year limitation period. The limitation period acts like a countdown clock, and when this time runs out, you may not be able to bring a claim to the CRT or a court. But, if the CRT accepts your dispute into its early intake process, the limitation period will be ‘paused’ and stop counting down. You can find out more about limitation periods here.
  • You’ll be ready for CRT resolution. As soon as we’re ready to start moving strata disputes into our facilitation phase, you’ll be ready for this next step toward a resolution. Just making your early intake application might help to clarify the issues and encourage an early resolution by agreement among the parties in your dispute.
  • You’ll help shape the CRT process. Our early intake will help us test our online intake processes to make sure they meet your needs. You might get a chance to show us how you think things should work, which will make the CRT better for everyone.

IMPORTANT: Limits of filing a CRT claim during early intake

  • The CRT’s full dispute resolution services won’t be available during early intake. You will be able to start your claim, but this is mainly a testing phase for intake. Many disputes will need to wait until the rest of our processes are ready before they are resolved. We expect this to happen in the fall. Our timeline target of 60 to 90 days won’t apply to the early intake testing.
  • Your ability to go to court may be limited. If you apply for strata dispute resolution with the CRT, you and the other parties will be required to continue in the CRT, rather than going to court instead. If you start, and then decide you would rather go to court instead of waiting for the CRT to fully open, you’ll need to ask the CRT’s permission. If this happens, the CRT would probably agree to it during early intake.
  • Not everything will be online. You’ll be able to use the Solution Explorer for strata disputes and you’ll be able to apply to the CRT using our online system. However, other dispute resolution processes will be done through email, video, telephone or mail, while we continue to build the CRT technology.

Please watch for more information about the CRT’s process in the coming days. Please also let us know if you have any questions or comments at info@crtbc.ca.


STAY INFORMED WITH THE CIVIL RESOLUTION TRIBUNAL

01_Clicklaw_30px 01_Twitter_30px 01_Website_30px

Share

Community Updates – Nidus, DABC, CRT

Medical Assistance in Dying (MAiD)

Nidus is providing updates and public legal education on the status of physician assisted dying legislation on Ask Joanne FAQ (Update: See new post here), which includes resources such as:

Nidus logo
Nidus is a non-profit charity that runs an online Registry on planning for end-of-life, incapacity & other support needs. Nidus is an expert on Representation Agreements and other personal planning documents.

Register for free webinar presentations on Planning for Health Care & Personal Care for more information on MAiD.

BCCLA is also providing updates on the issue via their website here.

Updates to PWD and PPMB Guides

Disability Alliance BC has completed a full update of the following application and appeal guides:

DABC-logo

DABC helps British Columbians with disabilities access supports through front-line & systemic advocacy, community projects, workshops & publications.

The guides are designed for advocates, but can also be used by people applying for or appealing the denial of benefits. They focus on applications, reconsiderations, and tribunals for income supports and medical supplies/services provided by the Ministry of Social Development and Social Innovation.

If you would like DABC to mail you this publication, please call Val at 604-875-0188 or email her at feedback@disabilityalliancebc.org

Feedback welcome on CRT Draft Rules

0000crt
The CRT will give you choices about how, when, and where you resolve small claims and strata property (condominium) disputes, built around your needs and your life.

The Civil Resolution Tribunal is welcoming feedback until July 6, 2016 on its draft Rules of Procedure.

Click here for more details on how to participate, including: an explanation of what the Rules are, what they will do, how people will use them, and what’s different about them.

Need a refresher on Online Dispute Resolution? Check out the introduction to our ODR series here.

Stay informed:

01_Clicklaw_30px 01_Twitter_30px 01_Linkedin_30px 01_Website_30pxFB-f-Logo__blue_29

Share

Training for Community Workers, Advocates, Librarians – CRT & Strata Issues

Do you help the public in your work? Do you ever get asked questions about strata problems? Wondering what resources are available for clients involved in a strata dispute or looking for strata information?

Sign up for this free webinar:

March 22nd, 1-2 pm PST – CRT Chair Shannon Salter presents: Introducing the Civil Resolution Tribunal: Strata Dispute Solution Explorer

What does the CRT have to do with strata disputes?

In this 1 hour webinar, Shannon will explain what the CRT is, the extent of its jurisdiction (what kinds of disputes it can hear), and how the Solution Explorer fits into the dispute resolution process. If you help members of the public in your work, you are invited to come and learn about this new model for civil justice, designed to increase access to justice.

The CRT opens this year. The first stage is the launch of the Strata Dispute branch of the “Solution Explorer”. The Solution Explorer will be the first phase of the dispute resolution process where users are guided to useful information, problem diagnosis and self-help.  Self-help can include tools like templates, calculators or checklists that will help prepare users to take steps toward resolution in their strata issue.

We hope you can join us. Register today!

For further information and updates, see What’s New at the CRT or subscribe via email or RSS on the left column of our blog to follow our ongoing ODR series.

Stay informed:

01_Clicklaw_30px 01_Twitter_30px 01_Linkedin_30px 01_Website_30pxFB-f-Logo__blue_29

Share

Online Dispute Resolution in BC – Got a strata dispute?

Intro | Part 1 | Part 2 | Part 3a | Part 3b


The Civil Resolution Tribunal (CRT) team is looking for people to help beta-test their web-based Solution Explorer. As we mentioned in our Introduction to ODR in BC, the CRT will be an online tribunal opening in 2016. It will be accessible 24/7, and can be used by people to resolve their small claims and strata/condo disputes.

The first step in the CRT process is called the Solution Explorer, a self-help tool that helps diagnose the type of problem or dispute, provides helpful related information, self-help options and identifies a recommended next stage of the process.

Who Can Take Part?Older-couple-with-laptop

The CRT is looking specifically for a group of 8 to 10 people who are owners, tenants or occupants of a strata. Participants will be observed using the Solution Explorer to resolve real life strata disputes by CRT staff to see how it is used and how it can be made better.

What are the Requirements to Participate?

If you can attend a 30 minute appointment on either of these two dates below, look up the other requirements here on the CRT’s website, where you will find more information on how to get involved:

  • December 3, 2015 in downtown Victoria OR
  • December 7, 2015 in downtown Vancouver

To learn more about the CRT, visit their website.

Related Common Questions on Clicklaw:

Stay informed:

01_Clicklaw_30px 01_Twitter_30px 01_Linkedin_30px 01_Website_30pxFB-f-Logo__blue_29

Share

Online Dispute Resolution in BC: Case Study #2

Intro | Part 1 | Part 2 | Part 3a | Part 3b


Our last Online Dispute Resolution (ODR) case study showcased Consumer Protection BC’s online platform.

CPBC_Logo
Resolve your dispute with Consumer Protection BC’s online platform

We have an update: the platform will be used as an early resolution tool for select BC-licensed debt collection agencies. Their aim is to help consumers who don’t feel comfortable speaking to debt collectors over the phone, and who would rather communicate online.

Visit Consumer Protection BC’s blog page for more info on the debt collection pilot project.

Small Claims BC

We now continue with our ODR series, this time focusing on Small Claims BC.

British Columbians who have disputes where the amount is no more than $25,000 turn to Small Claims Court to find a resolution. However, on average, claims take over a year to reach a judgment.

SmallClaimsBC.ca provides British Columbians with an alternative way to settle disputes without going to court using their ODR platform. Using ODR can help save time and money, which make sense as priorities when you are disputing a smaller amount.

smallclaims3
Click to enlarge infographic

step01

New users to the platform will be asked a series of questions to create an online profile before starting their claim. If you already have an account set up as a “returning user”, you need only enter your credentials to access the dashboard.

Small_Claims_window

Enter your information to complete your online account. This creates a dashboard where your claim(s) can be accessed and managed.

Continue reading

Share

Online Dispute Resolution in British Columbia

Intro | Part 1 | Part 2 | Part 3a | Part 3b


The increase in number of self-represented litigants has created need for justice reform. The cost and time associated with bringing an action to court has urged the BC Government to re-examine the justice system and to take a closer look at needs and requirements of people looking to resolve disputes.

A shoutout to Freepik for this great graphic.
Resolve your dispute online–anytime, anywhere.

A BC Judges report (p. 19) in 2010 showed that 90% of Small Claims parties are self-represented; it can take up to 16 months (p. 27) for a small claims case to be heard. At the higher court level, less than 3% (p. 90) of BC Supreme Court civil cases ever make it to trial. These barriers form ongoing frustrations for the public trying to navigate a daunting court system on their own with limited resources.

Online Dispute Resolution (ODR) is an online platform that allows parties in a dispute the chance to come together online either in real time or at each party’s convenience to negotiate, reach an agreement and avoid going to court. Other jurisdictions, such as the UK Judiciary, have examined ODR. BC is also looking at merging modern technology with the traditional court system to resolve disputes.

The government established the Civil Resolution Tribunal (CRT) in 2012 with the idea to increase access to justice. As as a new part of BC’s justice system, they are building from the ground up and expect to have it working later this year. The concept envisions an online dispute platform that can be accessed by the parties 24 hours a day, seven days a week. Primary focus will be on small claims matters and strata property disputes. The CRT builds on lessons gleaned from a number of pilot projects tested previously in BC.

In 2011 the BC Ministry of Justice started testing ODR, with initial focus on tenancy and consumer disputes. Participation was voluntary. The case volumes were low but results proved encouraging in terms of resolution and user satisfaction.

Today in BC, ODR experimenting continues with organisations such as Consumer Protection BC, BC Property Assessment Appeal Board and Small Claims BC. Mediate BC tested ODR for family matters.

Legal Services Society’s upcoming MyLawBC may give future consideration to the ODR platform: “The MyLawBC platform…could be expanded to include online mediation and arbitration services.”

A future blog post will give a glimpse into how ODR is utilized by Consumer Protection BC and Small Claims BC. We tested their dispute resolution tools and will walk you through the processes. To be continued…

Update 05/13/2015: See Case Study #1 on Consumer Protection BC’s ODR platform here.

Photo Credit: Freepik

Share