2017 Clicklaw & Wikibooks Survey Results

The 2017 Clicklaw and Clicklaw Wikibooks website user surveys ran for two months, from late October to late December. Here are some highlights from the survey results:

What stayed constant

  • Demographics – the majority (over 55%) are still people with legal questions, then those who are assisting others.
  • The reasons for visiting – to find legal information, then to find a person who can help.

Highlights for Clicklaw

  • Over a quarter of all respondents to the survey identified as Self-Represented Litigants (SRLs) or were helping a SRL.
  • In hindsight, did Clicklaw increase users’ legal understanding and help them move forward to solutions? Yes, increasingly so. We saw:
    • 13% increase in those who strongly agreed that the information increased their understanding of a legal question or issue, and
    • 5% increase in those who strongly agreed or agreed that the information helped them take next steps.
  • There was a 10% increase in those who strongly agreed or agreed that they were able to find the information quickly and easily.

Highlights for Clicklaw Wikibooks

  • Did people find the info they were looking for in a Wikibook? Increasingly, yes. 4% more people strongly agreed or agreed, and those who disagreed or strongly agreed dropped from almost 19% in 2015, to less than 6% in 2017 – a more than 13% drop.
  • Was Clicklaw Wikibooks easy to use? Overwhelmingly, yes. 78% agree or strongly agree that the website was easy to use – a 7% increase since 2015. Fewer than 2% of users disagreed or strongly disagreed that the site was easy to use – an improvement from the almost 12% of users in 2015 who found the site hard to use.
  • Over 71% agreed or strongly agreed that Clicklaw Wikibooks helped them take next steps.

Comments from Users

There were also some great comments from users. We are promoting these through our social media channels, and I am sharing some of them here:

Continue reading

2017 Bi-Monthly Update Series: November/December

To keep you informed, here are some highlights of changes and updates made to Clicklaw in November and December:

Jan-Feb | Mar-Apr | May-Jun | Jul-Aug | Sep-Oct | Nov-Dec


Legal Services Society

  • Gladue Submission Guide
    This new, plain language booklet for Aboriginal peoples explains how to prepare a Gladue submission to help the judge decide bail or sentencing. Includes a Gladue factors checklist and a worksheet to help Aboriginal peoples, lawyers, and Native courtworkers gather information needed to prepare a submission.
  • Your Gladue Rights
    This revised booklet explains Gladue rights, rights under the Criminal Code that apply to anyone who identifies as Aboriginal. Gladue rights can apply at bail and sentencing hearings.
  • Sponsorship Breakdown
    This updated booklet is for permanent residents who need help when the person sponsoring them in Canada is no longer supporting them.

Provincial Court of BC

  • CFCSA flowchart (Child Protection Matters)
    Chart shows possible stages and orders in child protection proceedings under the Child, Family and Community Service Act, with notes – statute sections are hyperlinked to the Act.
  • Criminal Case Flowchart
    Stages in a Criminal Case: These notes provide more information about criminal procedure – the procedures set out in the Criminal Code of Canada to be followed in criminal cases.
  • BC Provincial Court Common Questions
    General information about the Provincial Court and the BC justice system.

Disability Alliance BC Help Sheets Update

The following help sheets on BC’s disability benefits have been updated:

Small Claims Trial Preparation Clinic
by Seniors First BC

Are you a senior representing yourself in a Small Claims Court proceeding? Call 604-336-5653 to find out more about this Trial Preparation Clinic. A lawyer will call you back to assess if the clinic is able to assist.

Mothers Without Status
by YWCA Vancouver

This updated booklet is for service providers assisting “mothers without status”. It now has new content on MCFD and has been updated for immigration and Family Law Act changes.

Financing Litigation Legal Research Project
by British Columbia Law Institute (BCLI)

The paper reviews six financing models to pay for litigation: unbundled legal services, third-party litigation funding, alternative fee arrangements, crowdfunding, legal expense insurance, and publicly funded litigation funds. It also discusses 18 ideas on how to enhance the use of each model.

Operating in Darkness: BC’s Mental Health Act Detention System
by Community Legal Assistance Society (CLAS)

Mental health detentions in BC have increased dramatically over the last ten years. This report reveals several disturbing practices and points to a number of deep flaws in the BC Mental Health Act that do not comply with the rights guaranteed by the Charter and international human rights law.

2017 CEDAW Report Card
by West Coast LEAF

The annual CEDAW Report Card grades BC’s compliance with United Nations Convention on the Elimination of All Forms of Discrimination against Women (CEDAW). BC’s record of action and inaction in the past year is assessed in nine key areas impacting the rights of women and girls.

The National Self-Represented Litigants Project

Charterpedia
by the Government of Canada

Charterpedia provides legal info about the Charter and contains information about the purpose of each section of the Charter, the analysis or test developed through case law in respect of the section, and any particular considerations related to it. Each Charterpedia entry cites relevant case law.

Canadian Research Institute for Law and the Family

Stay informed:

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