Residential Tenancy Rights: Where to go for help?

apb_bannerBy Priyan Samarakoone
Program Manager, Access Pro Bono

The BC housing crisis has been fairly well documented in the news as of late and its ripple effect on subsidized housing is slowly rearing its ugly head. BC’s most vulnerable tenants are those hit the hardest by this trend.

It is commonly known that BC’s social housing providers are not able to keep up with the demand. As a result, many low-income tenants seek accommodation through private landlords in basement suites and split houses to cover the shortfall of available housing. This has provided a workable bridge to a long-term housing solution. Unfortunately, there is no long-term solution in sight. New property owners are faced with higher debt and some are unable to afford to rent out their new homes at the existing low rent. These landlords opt to move-in close family members or undertake significant renovations to force existing tenants out. Other new homeowners prefer to maintain the property for investment purposes and choose not to make them available on the rental market.

The increased market value of rental suites have also resulted in some Corporate Landlords having little tolerance for long term tenants who are effectively rent controlled under the Residential Tenancy Act (RTA). Tenants who have previously had little to no conflict with regards to their suites find themselves battling their landlords over minor lapses that weren’t strictly enforced in the past, such as being a day or two late in paying rent. These factors have combined to cause a spike in eviction notices being served on tenants in the recent months.

The RTA provides some safeguards but has an ultimate two-month notice period for landlords to end tenancies for their personal use of the property. The Residential Tenancy Branch (RTB), when dealing with such disputes, enforces strict deadlines and there are other technical steps involved in submitting evidence. It is imperative in this type of tribunal settings to get all the evidence required for the dispute before the arbitrator so that the issue may be correctly decided. If the evidence is not correctly submitted and an error is made at the tribunal, the prospect of success on a Judicial Review is significantly impaired. Unfortunately some landlords and tenants caught in this situation are unaware of their rights and uncertain of what resources are available to assist them deal with evictions. The RTB provides some information and so do organizations like the Tenant Resource and Advisory Centre (TRAC), but not enough is available by way of representation at RTB hearings.

Access Pro Bono (APB) has consulted with various stakeholders, including PovNet, TRAC, the UBC Law Students’ Legal Advice Program (LSLAP), and the Community Legal Assistance Society (CLAS) to assess the need for additional representation services. Although the existing non-profit organizations are providing invaluable assistance, additional legal representation services are imperative, as significant numbers of people are still unable to secure free legal advocates for hearings before the RTB.

With the assistance of TRAC and CLAS, APB is creating a program tailored to facilitate pro bono representation by lawyers and other legally trained advocates to low-income individuals (tenants or landlords) appearing before the RTB. APB will be launching our Residential Tenancy Program on August 31, 2016. This information will be made available via the Clicklaw HelpMap.

Clients interested in accessing our services will be subject to the standard intake protocol and will have to meet our income threshold. To determine eligibility please visit www.accessprobono.ca.

Lawyers interested in joining our RTP can contact APB at 604.482.3195 ext. 1513.

Please refer to the resources below for additional assistance.

Information on Tenancy Law

  • APB’s Summary Legal Advice Program: 604.878.7400 or 1.877.762.6664.

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Access to Justice BC

a2j_logoAccess to Justice BC is British Columbia’s response to a national call for action to make family and civil justice more accessible. It is a forum to facilitate open communication and collaborative working relationships among justice system stakeholders.

The following entry is a cross-post from the Access to Justice BC website

By Mr. Justice Robert J. Bauman
The Honourable Chief Justice of British Columbia
Chair of Access to Justice BC


Welcome to the Access to Justice BC website. It is my sincere pleasure to launch what I anticipate will become a series of updates communicating the activities and progress of Access to Justice BC. I look forward to reaching people across our province who are interested in and concerned about the extent to which the civil justice system is accessible in BC. I want to provide information about what Access to Justice BC is doing about the problem, and to invite you to tell us how well we are doing.

In this posting, I will describe a bit about Access to Justice BC and explain what encouraged me get involved with the initiative.

Access to Justice BC started when a few of the province’s justice leaders and thinkers took to heart the recommendation of the National Action Committee to create a provincial forum dedicated to improving access to justice. The small group of people grew larger and came to involve the major legal institutions in the province, and eventually representatives from organizations outside of the justice system as well. The rationale for this broad membership is to foster an innovative, multi-disciplinary approach to the issue, hopefully leading to better ideas and a greater willingness to experiment (and to take risks).

Access to Justice BC got off the ground in 2015 with a handful of meetings addressing the processes that the group will follow and deciding on a first target for action within the civil justice system: family law. Running parallel to the full Access to Justice BC meetings have been a multitude of smaller sub-committee meetings, working on strategy, communications and planning issues.

The most recent full meeting of Access to Justice BC, which I will describe in more detail in a separate posting, took place in February of this year and put to the test the creative thinking and commitment of the group. A number of concrete initiatives were identified for exploration, and I will be reporting on these initiatives as they progress.

What drew me to join Access to Justice BC? Like many people involved in the civil justice system, I am sorely aware of its shortcomings. Don’t get me wrong; I’m also proudly aware of its strengths and successes. But when I see litigants struggling to navigate complex court processes on their own, or when I consider the unknown number of people in BC who, thwarted by the potential cost, don’t pursue their legal rights, I have to ask myself: is the justice system there for everyone who needs it? If not, what are we doing wrong? Are there minor fixes to address some problems, or is a complex overhaul required? Conversely, what aspects of the system (or of another system for that matter) are working well? Is there a way to transpose those successes to certain areas of civil justice or to scale them upwards?

Access to Justice BC does not pretend to have the answers to these questions. The access problem isn’t something that can be solved by a group of people thinking hard in a room. It is a complex problem that may require multiple innovative solutions and, in order to reach those solutions, some degree of trial and error. It will also take hard work and, yes, in some cases resources.

I hope that you will visit our website and follow our progress over the next year.

– Bob Bauman, Chief Justice of British Columbia


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