Tag: Clicklaw Wikibooks

2017 Clicklaw & Wikibooks Survey Results

Get help using Clicklaw

The 2017 Clicklaw and Clicklaw Wikibooks website user surveys ran for two months, from late October to late December. Here are some highlights from the survey results:

What stayed constant

  • Demographics – the majority (over 55%) are still people with legal questions, then those who are assisting others.
  • The reasons for visiting – to find legal information, then to find a person who can help.

Highlights for Clicklaw

  • Over a quarter of all respondents to the survey identified as Self-Represented Litigants (SRLs) or were helping a SRL.
  • In hindsight, did Clicklaw increase users’ legal understanding and help them move forward to solutions? Yes, increasingly so. We saw:
    • 13% increase in those who strongly agreed that the information increased their understanding of a legal question or issue, and
    • 5% increase in those who strongly agreed or agreed that the information helped them take next steps.
  • There was a 10% increase in those who strongly agreed or agreed that they were able to find the information quickly and easily.

Highlights for Clicklaw Wikibooks

  • Did people find the info they were looking for in a Wikibook? Increasingly, yes. 4% more people strongly agreed or agreed, and those who disagreed or strongly agreed dropped from almost 19% in 2015, to less than 6% in 2017 – a more than 13% drop.
  • Was Clicklaw Wikibooks easy to use? Overwhelmingly, yes. 78% agree or strongly agree that the website was easy to use – a 7% increase since 2015. Fewer than 2% of users disagreed or strongly disagreed that the site was easy to use – an improvement from the almost 12% of users in 2015 who found the site hard to use.
  • Over 71% agreed or strongly agreed that Clicklaw Wikibooks helped them take next steps.

Comments from Users

There were also some great comments from users. We are promoting these through our social media channels, and I am sharing some of them here:

Continue reading

2017 Bi-Monthly Update Series: July/August

New on Clicklaw

To keep you informed, here are some highlights of changes and updates made to Clicklaw in July and August:

Jan-Feb | Mar-Apr | May-Jun | Jul-Aug | Sep-Oct | Nov-Dec

BCLI Report on Complex Stratas

This report discusses mixed-use and architecturally varied stratas and the three legislative tools that were introduced to manage legal issues surrounding them — sections, types, and phases. It also makes 68 recommendations for reform.

Disability Alliance BC HelpSheets Update

Persons with Disabilities (PWD) Benefit Application, Appealing Denial of PWD Benefit, Persons with Persistent and Multiple Barriers to Employment (PPMB) Benefit Application, and more.

Opportunities Advocacy Services – Campbell River Legal Advocacy Program

The program provides legal advocacy to low income residents in Campbell River and the surrounding area. Advocates provide information, assistance and representation on issues related to BC income assistance programs (benefits, disability assistance, PWD applications & appeals), federal income related programs (CPP, OAS, GIS, EI), residential tenancy disputes (tenants’ rights, mediation, representation in dispute resolutions), and consumer debt issues.

Access Pro Bono Residential Tenancy Program, Employment Standards program, Mental Health Program Telephone Clinic

  • Residential Tenancy Program: Provides free legal representation to low-income people appearing before the Residential Tenancy Branch (e.g. evictions, rent increases, loss of quiet enjoyment, security deposit withheld, need for repairs, etc.). Legal Representation is contingent on volunteers’ availability for each case as well as availability based on client location.
  • Employment Standards Program: Provides low-income employees with free legal representation before the Employment Standards Branch and/or the Employment Standards Tribunal on issues such as termination pay, vacation pay, overtime, etc. Legal representation is contingent on volunteers’ availability for each case as well as the availability of lawyers in the client’s location.
  • Mental Health Program: Provides individuals certified under the Mental Health Act and their relatives with free summary legal advice over the phone (e.g. right to a second opinion, how to apply for a review panel hearing, procedure at review panel hearings, etc.).

Seniors First BC – Legal Advocacy Program

The Legal Advocate provides legal services to people age 55+ who are not able to access legal help due to low income or other barriers for legal issues involving residential tenancy, government benefits and debt.

Legal Advocate Program for the North Okanagan

Help with income security including income assistance (welfare), both regular and disability benefits, CPP disability benefits, Employment Insurance (EI) benefits, and residential tenancy issues (for tenants). We provide legal information & referrals, and representation and advocacy at administrative hearings. Legal education on areas of service such as tenancy law and policy. The advocate can also be emailed at tishlakes@okadvocate.ca.

Fraser Thompson Indian Services Society (FTISS) – Family Support Program

The Family Support Worker works in the communities of Spuzzum, Boston Bar, Boothroyd and Oregon Jack Creek to help families, children and youth who are struggling to stay together or who just need some information or extra help. Help for families who are involved with or at risk of being involved with the Ministry of Children and Families.

BC Human Rights Clinic – Know Your Rights – what to do about discrimination

Provides useful information on identifying human rights discrimination and provides a walk through the formal system of filing a human rights complaint.

LSLAP Manual on Clicklaw Wikibooks (40th Ed.)

The Law Students’ Legal Advice Program’s (LSLAP) Annual Manual provides quick answers to many legal issues. It is made up of 22 chapters which amount to over 1,000 pages of printed materials. Originally designed as an educational resource for LSLAP students, it is now used by hundreds of organizations across British Columbia. Clicklaw Wikibooks and LSLAP have joined efforts to bring the Manual to the Clicklaw Wikibooks platform.

John Howard Society: Planning for Success

This guide was designed to help with release planning (to think about what you’re going to do once you’re no longer in custody), and contains information about government services and community-based organizations in our community.

CBABC Dial a Law Scripts – Various Updates

Common Law Relationships: Your Income, Support, and Property Rights; What Happens When Your Spouse Dies; Reporting Suspected Child Abuse; Getting Married; Changing Your Name; What is Small Claims Court; Suing Someone in Small Claims Court; Being Sued in Small Claims Court; Getting Your Judgment Paid; and more.

Stay informed:

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