Category: How we can improve Clicklaw

Clicklaw Wikibooks Survey 2015

How we can improve Clicklaw

We recently launched a survey to study users’ needs on Clicklaw Wikibooks, our collaboratively developed, plain language legal publications that are made available on the same open-source platform used for Wikipedia. Clicklaw Wikibooks provide information in a variety of formats, from browser-based reading, to PDF, to EPUB, or even print-on-demand, which is available to all users and is also used to print titles for CLBC‘s LawMatters program.

wiki

After selecting one of the titles on the site, users are prompted by a pop-up window, which asks them to answer a survey once they are finished browsing. At the end of their session, they are presented with a short survey about their visit, with a chance to enter a monthly draw for a $100 prepaid Visa Gift Card.

To prevent being asked to fill out the survey again on repeat visits, a cookie will be stored on the user’s computer after they have completed the survey. This cookie can be deleted or cleared by the user to view the survey again. Multiple entries will not be counted.

The contest is open to Canadian residents, though staff and contractors of Courthouse Libraries BC or Canadian Research Institute for Law and the Family will not be eligible to enter. Depending on the type of survey the user is prompted with, they may be asked to enter a follow-up survey by email for additional chances to win.

Stay tuned for news about the survey! Read JP Boyd’s blog posts about the surveys, Subscribe to our RSS feed, and follow us on Twitter: @Clicklaw.

Clicklaw Website Enhancements

How we can improve Clicklaw, New on Clicklaw

You may notice some improvements we’ve made to Clicklaw this week. This is part of a project that we’ve been working on over the last year to make it easier for new immigrants to find legal information and legal help, and we believe these enhancements will help all visitors to our site. Here’s a brief overview of some of the improvements you’ll see.

Clicklaw Search ResultsOn the search results page:

  • Facets now have check boxes, making it easier for you to see that you’re narrowing your search
  • Title links go to the resource details page, providing you with richer information about the resource
  • If the resource is available in other languages, they’re listed in search results
  • Quick links to the resource are at the end of each listing. They also include an icon to indicate that you’ll be leaving the Clicklaw site

Clicklaw Resource Details PageOn the resource details page:

  • Clear indication that clicking on the link will take you to an external site
  • Links to the resource in other languages are highlighted
  • “Explore Further” by topic or by organization is more prominent
  • New link to HelpMap, to connect you with in person legal services in your community

Still to come:

  • More blog articles on Clicklaw resources to keep you informed about what’s new, and what’s been updated
  • Promotion to encourage you to sign up for the Clicklaw blog to stay in touch with what’s new on Clicklaw
  • “Train the trainer” kit so you can teach others about Clicklaw, including videos providing quick tips on using Clicklaw
  • Ongoing work with our contributors to ensure Clicklaw content is complete and up to date
  • Webinars for service providers on using Clicklaw

As always, we welcome your feedback!